Data Center Site Operations TAC Lead - CAVITE ST Telemedia GDC

Globe Telecom; Metro Manila; On-site; PHP 850,000 - 1,100,000; Full time

Job summary

Globe Telecom is seeking a DC Operations professional to manage and service in-country data center infrastructure for 24x7 operations in rotating shifts.

Responsibilities include escalation handling, ITIL-compliant incident management, and coordination with contractors to maintain high availability. Strong M&E and network knowledge are essential, with preferred ITIL/PMP/Uptime Institute certifications.

Qualifications

• Formal education in IT/Engineering related field.
• Professional training Certifications in ITIL and related standards preferred.
• Experience in 24x7 data center or facilities operations.

Responsibilities

• Maintain 24x7 DC operations in-country with shift-based coverage.
• Act as Level 1 escalation for onsite incidents and major issues.
• Understand building systems: M&E, security, network, CRACs, PDUs, UPS, DX cooling.
• Document requests and incidents in ticketing system with accuracy.
• Ensure ITIL-compliant incident, problem and change processes.
• Coordinate with contractors and vendors and inspect completed work.
• Plan preventive and reactive maintenance with minimal service disruption.
• Support internal/external audits and generate regular reports.

Skills

M&E knowledge

Network infrastructure

DC operations

English proficiency

Education

IT/Computing/Electrical/Mechanical engineering diploma

Tools

ITIL Certification

PMP Certification

Uptime Institute

TIA-942

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Manages and services large scale 'in-country' data center infrastructure and facilities to ensure 24x7 operations in rotating shifts. Proactive coordination and escalation related to site operational issues and client’s requirements ensuring great customer experience at all times while also taking guidance and complying to STT GDC GDCO policies and standards.

STT GDC Philippines is a joint venture between Globe, Ayala and STT GDC.

ST Telemedia Global Data Centres is one of the fastest-growing data centre providers, headquartered in Singapore. With a global platform of data centres in the world’s major business markets of over 170 facilities across Singapore, the UK, India, China, Thailand, South Korea, Indonesia, Japan and the Philippines, STT GDC offers a full suite of best-in-class, highly scalable and flexible data centre solutions, connectivity and support services that best meet customers’ current and future colocation needs.

Responsibilities

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data center.
• Acts as Level 1 escalation point by overseeing and resolving all onsite operational incidents and major issues, respond & perform remote requests within SLA.
• Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.
• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implements best in class DC operations based on ITIL and industry practices.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policy and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting completed work.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports when required.
• Any other duties or project as assigned by the management.

Academic Qualifications

• Certificate or Diploma in IT/Computing/Electrical/Mechanical Engineering or related field

Professional Qualifications & Training

• Technical Training Certifications , Network Certifications or equivalent

Professional Background

• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of M&E and Network Critical Infrastructure
• Good knowledge in M&E and building facilities related systems, such as CRACs, Chiller, PDUs, UPS, Switchgears Ops, DX cooling, Network structure cabling, Security, etc.
• Meticulous team player with the ability to work under pressure in a fast-paced environment

Language Proficiencies

• English - spoken and written

Other Preferred Skill Sets

• Possess relevant facilities management and/or data center related certifications, such as ITIL, PMP, Uptime Institute and TIA-942
• Familiar with certifications standards, such as ISO 20000 / 22301 / 27001, 45001, 9001, Uptime Institute, TIA-942
• Good contractor management and collaboration skills to works with cross functional teams
• Prepared to on 24x7 standby recall to provide extra manpower coverage when necessary

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.