Data Center Site Operations Team Lead (ST Telemedia Global Data Centres (STT GDC) Philippines)

Globe Telecom, Inc.; Cavite City; On-site; PHP 600,000 - 800,000; Full time

Job summary

Globe Telecom, Inc. is seeking a dedicated professional to manage and service large-scale operations in their data center located in Cavite City, Philippines. The role emphasizes maintaining 24x7 operations, proactively coordinating site issues, and ensuring compliance with policies.

Responsibilities include understanding critical systems, supporting audits, and generating reports. The ideal candidate will take charge of maintaining operational standards and a superior customer experience.

Responsibilities

• Manage and service large-scale data center infrastructure 24x7.
• Coordinate site operational issues and client requirements.
• Understand M&E, security, network and plumbing systems.

Job description

Responsibilities

• Manage and service large-scale 'in-country' data center infrastructure and facilities to ensure 24x7 operations in rotating shifts.
• Proactively coordinate and escalated site operational issues and client requirements, ensuring excellent customer experience at all times while following STT GDC GDCO policies and standards.
• Support and ensure smooth 24x7 running of operations in the 'in-country' data center.
• Act as Level 2 escalation point by overseeing and resolving all on‑site operational incidents and major issues, responding and performing remote requests within SLA.
• Understand M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.
• Document and update accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implement best‑in‑class DC operations based on ITIL and industry practices.
• Deliver ITIL compliance process conformance for incident, problem and change management.
• Ensure effective implementation of safety, security and customer support policies and procedures.
• Coordinate and provide support to contractors and vendors, inspecting ongoing and completed works.
• Plan and support all preventive and reactive maintenance activities with little to no disruption to the company's services.
• Participate and support internal and external audits for internal stakeholders and customers.
• Generate accurate and regular reports as required.
• Perform any other duties or projects as assigned by management.

Equal Opportunity Employer. Globe’s hiring process promotes equal opportunity to applicants, and any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.