Data Center Site Operations Manager for Quezon City (STT GDC Philippines)

Globe Telecom; Pateros; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Globe Telecom is seeking a Data Center Site Operations Manager to oversee day-to-day site operations, ensuring reliability and efficiency across power, cooling, and security. The role reports to the Head of Regional Operations and focuses on operational excellence and client satisfaction.

As a leader in site operations, you will drive a high-performing team, ensure compliance, and deliver top-tier services to clients while upholding Globe’s standards and risk management practices.

Qualifications

• Technical skills in data center infrastructure, including power, cooling, and security systems.
• Leadership and team management to drive high performance and reliability.
• Client-focused mindset with strong problem-solving and communication abilities.

Responsibilities

• Oversee the daily operations of the data center site and ensure uptime.
• Lead, coach, and mentor the site operations team for superior performance.
• Maintain facility standards for power, cooling, and security systems.
• Manage client relationships and ensure timely fulfillment of services.
• Ensure compliance with regulations, standards, and internal policies.
• Drive innovation and efficiency through new technologies and best practices.

Skills

Data center ops

Leadership

Operational excellence

Client focus

Problem-solving

Communication

Stakeholder management

Integrity

Adaptability

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description

The Data Center Site Operations Manager is tasked with managing the day-to-day operations of a specific data center site, ensuring optimal performance, reliability, and efficiency. The role demands a highly detail-oriented and experienced professional with extensive knowledge in data center operations. Reporting directly to the Head of Regional Operations, this position plays a vital role in maintaining operational excellence and delivering top-tier services to clients.

The role is characterized by leadership in team management, facility oversight, client support, and strict adherence to compliance and risk management standards. The primary objectives are to ensure continuous site performance, foster a high-performing operations team, and uphold the highest standards of client satisfaction and service delivery.

DUTIES AND RESPONSIBILITIES:

Site Operations Management Oversee the daily operations of the data center site.

Ensure optimal performance, reliability, and uptime. Achieve the highest standards of service delivery and client satisfaction. Team Leadership and Management Lead and manage the site operations team.

Foster a culture of collaboration, innovation, and excellence. Maintain a high-performing and motivated team capable of delivering exceptional results. Facility Management Maintain the data center facility to the highest standards.

Ensure the facility’s power, cooling, and security systems operate effectively. Provide a safe and secure environment, minimizing downtime and disruptions. Client Support and Fulfillment Manage client fulfillment processes at the site level.

Ensure timely and accurate delivery of services to clients. Build strong client relationships and promptly address any issues or concerns. Compliance and Risk Management Ensure all site operations comply with relevant regulations, standards, and policies.

Implement risk management strategies to mitigate potential operational risks. Maintain operational integrity and reduce the likelihood of non-compliance and associated risks. Technology and Innovation Oversee the implementation and maintenance of technologies supporting site operations.

Drive innovation and enhance operational efficiency through the adoption of new technologies. Stay competitive and incorporate best practices into site operations.

QUALIFICATIONS:

Technical Skills: A strong understanding of data center infrastructure, including power, cooling, and security systems.

Leadership: Proven ability to lead and manage a high‑performing site operations team. Leadership and Team Management: Ability to lead and inspire a high-performing site operations team, fostering collaboration and driving high standards of performance. Operational Expertise: Deep understanding of data center operations principles, best practices, and the ability to manage the facility’s infrastructure effectively.

Client Focus: Strong focus on fulfilling client requirements and ensuring high levels of client satisfaction. Problem-Solving: Strong analytical and problem‑solving skills with a proactive approach to identifying and addressing operational issues. Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and engage stakeholders.

Stakeholder Management: Strong relationship‑building skills and the ability to manage and align stakeholder expectations. Integrity and Ethical Standards: High level of integrity and commitment to ethical business practices. Adaptability: Ability to thrive in a dynamic and rapidly changing environment, adapting to new challenges and changes in technology.

Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make

Your Passion Part of Your Profession.

Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.