Data Center Operations Lead — 24/7 Uptime & ITIL

Globe Telecom; Imus; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Globe Telecom is seeking a Data Center Operations professional to manage in-country data center facilities ensuring 24x7 service. You will act as Level 2 escalation for onsite incidents, coordinate with contractors, and uphold ITIL-based processes for incident and change management.

Responsibilities include maintaining safety and security policies, documenting requests, auditing compliance, and generating regular reports.

Qualifications

• Experience managing large-scale in-country data center operations.
• Knowledge of ITIL processes for incident, problem, and change management.
• Ability to coordinate with contractors and vendors.
• Ensures 24x7 operations with adherence to SLAs.
• Conducts audits and generates reports.

Responsibilities

• Support and ensure smooth 24x7 running of the in-country data center operations.
• Act as Level 2 escalation point for onsite incidents and major issues within SLA.
• Understand M&E, security, network and plumbing systems in the DC building.
• Document requests in the internal ticketing system with accuracy.
• Implement ITIL best practices and ensure compliance for incidents and changes.
• Ensure safety, security and customer support policies are followed.
• Coordinate with contractors and vendors; inspect ongoing/completed work.
• Plan preventive and reactive maintenance with minimal service disruption.
• Participate in internal and external audits; generate regular reports.
• Perform other duties as assigned.

Skills

ITIL

Data Center Operations

Incident Management

Vendor Coordination

SLA Compliance

Tools

Ticketing System

Remote Monitoring Tools

Job description

Globe Telecom is seeking a Data Center Operations professional to manage in-country data center facilities ensuring 24x7 service. You will act as Level 2 escalation for onsite incidents, coordinate with contractors, and uphold ITIL-based processes for incident and change management.

Responsibilities include maintaining safety and security policies, documenting requests, auditing compliance, and generating regular reports.