24/7 Data Center TAC Lead: Operations & Incident Response

Globe Telecom; Atimonan; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Globe Telecom is seeking a Data Center TAC Lead responsible for 24/7 monitoring and operational support of mission-critical data center facilities. You will lead the TAC team, manage incidents and customer communications, and coordinate with site operations and vendors to keep critical infrastructure available and compliant with SOPs.

You will also collect and analyze KPI data, drive improvements, document shift logs, and mentor TAC Specialists, promoting safety, teamwork, and operational

Job description

Globe Telecom is seeking a Data Center TAC Lead responsible for 24/7 monitoring and operational support of mission-critical data center facilities. You will lead the TAC team, manage incidents and customer communications, and coordinate with site operations and vendors to keep critical infrastructure available and compliant with SOPs.

You will also collect and analyze KPI data, drive improvements, document shift logs, and mentor TAC Specialists, promoting safety, teamwork, and operational