Data Center Service Management Lead

Globe Telecom, Inc.; Hinoba-an; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Globe Telecom, Inc. is seeking a Technical Service Management Lead to ensure high customer satisfaction and 100% SLA adherence through real-time monitoring and ITIL-aligned service management.

You will oversee power and cooling infrastructure monitoring, customer relationships, onboarding/training, and compliance. The role requires a Bachelor’s degree and 5+ years in technical support or customer success, with ITIL or Data Center Practitioner certifications preferred and Tier 3 Data Center

Qualifications

• Bachelor's degree in Engineering, IT, or related field.
• 5+ years in technical support or customer success management.
• ITIL or Data Center Practitioner certifications preferred.
• Experience with Tier 3 Data Center standards preferred.

Responsibilities

• Develop and maintain customer relationships and serve as the primary contact.
• Provide technical support and assist with data center solutions deployment.
• Develop strategies to enhance satisfaction and retention; monitor KPIs.
• Oversee onboarding and training on best practices and service usage.
• Ensure compliance with regulations and participate in audits.

Skills

Customer relationships

Incident management

Data center operations

KPI analysis

Communication skills

Education

Bachelor's degree in Engineering/IT/related field

ITIL/Data Center Practitioner certification

Job description

Globe Telecom, Inc. is seeking a Technical Service Management Lead to ensure high customer satisfaction and 100% SLA adherence through real-time monitoring and ITIL-aligned service management.

You will oversee power and cooling infrastructure monitoring, customer relationships, onboarding/training, and compliance. The role requires a Bachelor’s degree and 5+ years in technical support or customer success, with ITIL or Data Center Practitioner certifications preferred and Tier 3 Data Center