Data Analytics MIS Analyst: Dashboards & Insights

Ubiquity; Metro Manila; On-site; PHP 500,000 - 750,000; Full time

Job summary

Ubiquity is seeking a MIS Analyst to drive data-informed decisions across Contact Center operations. You will build and maintain dashboards and reports, ensure data integrity, and collaborate with leaders to deliver insights that impact performance metrics.

The role requires strong Excel, SQL, and visualization skills, with experience automating reports and communicating findings to senior stakeholders. A proactive, adaptable mindset is valued.

Qualifications

• Experience in data analysis and preparation with large data sets.
• Proficient in extracting data from CMS and reporting platforms.
• Ability to develop dashboards and understandable reports with visuals.

Responsibilities

• Develop and distribute Contact Center reporting.
• Modify and update scorecards, dashboards, and productivity reports.
• Ensure data integrity and accuracy of reporting requirements.
• Collaborate with Workforce, Site, and Sales leaders to refine reports.
• Analyze data to support business recommendations and performance metrics.
• Lead data visualization efforts to enable data-driven decision making.
• Manage end-to-end lifecycle of dashboards and reports.

Skills

Data analysis

Reporting

Communication

Cross-functional collaboration

Storytelling with data

Tools

Excel

SQL

Power BI

Tableau

Qlik

VBA/macros

Job description

Ubiquity is seeking a MIS Analyst to drive data-informed decisions across Contact Center operations. You will build and maintain dashboards and reports, ensure data integrity, and collaborate with leaders to deliver insights that impact performance metrics.

The role requires strong Excel, SQL, and visualization skills, with experience automating reports and communicating findings to senior stakeholders. A proactive, adaptable mindset is valued.