Customer Service Representatives (CSRs)

Wow24-7 Inc.; Philippines; Remote; PHP 240,000 - 300,000; Full time

Benefits offered by this job

QA bonus

Job summary

Wow24-7 Inc. is hiring Customer Service Representatives in the Philippines to handle inquiries and support across multiple SaaS projects. The role requires excellent communication, a passion for helping others, and the ability to manage several tasks simultaneously.

The position offers full-time hours with a 2-month probation, 2 non-fixed days off weekly, three shift types, and a QA bonus. Experience up to one year is suitable; English proficiency (B2+) is expected.

Qualifications

• Excellent verbal and written communication required.
• Flexibility to work various shifts.
• Strong problem-solving abilities and attention to detail.
• English knowledge (B2+)

Responsibilities

• Provide customer service via phone, email, chat.
• Troubleshoot and resolve issues.
• Identify and escalate priority issues to relevant teams.
• Attend training sessions and stay updated on product knowledge and policies.

Skills

Communication skills

Shift flexibility

Problem solving

English proficiency

Job description

Our mission goes way beyond making working life simpler, we provide WOW-working opportunities.

We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively.

Requirements

• Excellent verbal and written communication skills
• Flexibility to work various shifts
• Strong problem-solving abilities and attention to detail
• English knowledge (B2+)

Responsibilities

• Provide exceptional customer service through various channels (phone, email, chat).
• Troubleshoot and resolve issues.
• Identify and elevate priority issues to the appropriate team members or departments.
• Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices.

Working terms

• The probation period is 2 months
• 2 non-fixed days off per week
• 3 types of shifts
• Bonus for QA
• 3.27 hour * 174 month = 569

Up to a year of experience

Country

The Philippines

Employment type

Full-time