Customs Operations Specialist

Dsv Inc; Philippines; On-site; PHP 335,000 - 446,000; Full time

Job summary

Dsv Inc is hiring a Customs Assistant SE to support daily customs operations and ensure compliance with SOPs. You will manage workload, vetting, and pre-lodge activities, and collaborate with team leaders to meet KPI targets.

The role requires attention to detail, adherence to QHSE policies, and participation in process improvements. You will communicate with customers and escalate issues when documents are missing, contributing to efficient clearance and service excellence.

Responsibilities

• Check daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI.
• Follow the SOP with the steps on how the process of vetting and compiling and/or Customs Administration. Check special instruction to specific customers.
• Report irregularities as per SOP.
• Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
• Attend to customer Pre-lodge/customs activities and queries.
• Sending jobs into pre-lodge/customs.
• Active participation in project for process improvements
• Individual Performance to meet/exceed expectations as defined in the SLA
• Work under the direction of Team Leader/s
• Adapt to DSV GBS MNL culture and perform in line with the Values/behaviors defined
• To be a DSV ambassador.
• Responsible for the delivery of set personal targets, i.e. Productivity, Timeliness and Accuracy.
• Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral.
• To own personal development in line with DSV's performance review process
• Follow given directions and perform assigned duties.
• Perform assigned tasks to support DSV and meet its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Ensure that day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace
• Team Player and willing to be assigned on a different team or operating hours should there be a business need.

Job description

Dsv Inc is hiring a Customs Assistant SE to support daily customs operations and ensure compliance with SOPs. You will manage workload, vetting, and pre-lodge activities, and collaborate with team leaders to meet KPI targets.

The role requires attention to detail, adherence to QHSE policies, and participation in process improvements. You will communicate with customers and escalate issues when documents are missing, contributing to efficient clearance and service excellence.