Team Lead - Customs Operations & Process Excellence

DSV Global Transport and Logistics; Parañaque; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

DSV – Global transport and logistics in Manila is seeking an experienced Operations Manager to oversee the GBS MNL Customs team migrations and drive process improvements. You will monitor performance against SLAs, guide process design, and act as an ambassador for the operations, ensuring compliance and effective stakeholder engagement.

You will lead coaching sessions, develop reporting for internal and external stakeholders, and coordinate with teams to boost productivity while maintaining

Responsibilities

• Oversee assigned countries migrated into GBS MNL Customs team.
• Strategize to drive process optimization, accountability, and ownership.
• Monitor team and individual performance and ensure performance is within expectation (based on defined SLA).
• Provide guidance on process design, process optimization, and propose process changes where needed to drive efficiency and improve execution.
• Act as an ambassador of GBS MNL.
• Prepare and present performance report/s to internal and external stakeholders.
• Quality and compliance responsibilities under NDA (Non-Disclosure Agreement) / attention given to predetermined processes, SOPs (Standard Operating Procedures), PWI (Process Working Instructions).
• Work closely with the team to increase productivity and assist in creating positive working relationships with all stakeholders.
• Maintain all areas of Health and Safety relevant to the working environment & staff teams.
• Planning and organization of resources and work requirements.
• Escalation of irregularities to Business Support Services Manager for Customs.
• Perform weekly coaching with team members.
• Take the lead to avoid/prevent recurrence of issues.
• Drive continuous improvement of the team and related processes.
• Work under the direction of superiors.
• Drives completion of tasks and processes within agreed SLA to leaders and members.
• Proactively find means to deliver and raise the performance of the teams managed.
• Actively engage with relevant Stakeholders and conduct regular touchpoints.

Job description

DSV – Global transport and logistics in Manila is seeking an experienced Operations Manager to oversee the GBS MNL Customs team migrations and drive process improvements. You will monitor performance against SLAs, guide process design, and act as an ambassador for the operations, ensuring compliance and effective stakeholder engagement.

You will lead coaching sessions, develop reporting for internal and external stakeholders, and coordinate with teams to boost productivity while maintaining