Team Lead CA Customs

DSV; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

DSV in Manila is seeking a seasoned operations leader to manage the GBS MNL Customs team, aligning cross-border processes with SLA targets and driving continuous improvement. You will oversee country migrations, optimize procedures, coach staff, and ensure quality and compliance under NDA.

This role emphasizes team leadership, performance monitoring, stakeholder engagement, and a proactive stance to resolve issues and deliver efficient Customs operations in a global logistics environment.

Responsibilities

• Oversee assigned countries migrated into GBS MNL Customs team
• Monitor performance against SLA and drive continuous improvement
• Provide guidance on process design and optimization
• Lead, coach, and motivate team leaders and members
• Ensure health and safety and compliance under NDA
• Prepare and present performance reports to internal and external stakeholders
• Work closely with stakeholders to maintain productivity and positive working relationships

Job description

Job Req Number: 129012
Time Type: Full Time

Key Tasks & Deliverables

Operational and Team Management:

• Oversee assigned countries migrated into GBS MNL Customs team.
• Strategize to drive process optimization, accountability, and ownership
• Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
• Provide guidance on process design, process optimization, and propose process changes where needed to drive efficiency and improve execution
• Act as an ambassador of GBS MNL.
• Prepare and present performance report/s to internal and external stakeholders
• Quality and compliance responsibilities under NDA (Non-Disclosure Agreement) / attention given to predetermined processes, SOPs (Standard Operating Procedures), PWI (Process Working Instructions)
• Work closely with the team to increase productivity and assist in creating positive working relationships with all stakeholders
• Maintain all areas of Health and Safety relevant to the working environment & staff teams.
• Planning and organization of resources and work requirements
• Escalation of irregularities to Business Support Services Manager for Customs
• Perform weekly coaching with team members
• Take the lead to avoid/prevent recurrence of issues
• Drive continuous improvement of the team and related processes.
• Work under the direction of superiors
• Drives completion of tasks and processes within agreed SLA to leaders and members

• Proactively find means to deliver and raise the performance of the teams managed
• Actively engage with relevant Stakeholders and conduct regular touchpoints

• Team Leadership & Coaching:
• Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
• Motivate and inspire team leaders and members
• Lead by setting a good example (role model) – behavior consistent with words
• Facilitate problem solving and collaboration
• Maintain healthy group dynamics
• Intervene when necessary to aid the group in resolving issues
• Help keep the team focused & on track
• Ensure to meet KPI Targets
• Implementation support (off- / on-site) for the migration of countries under Customs team.
• Resolution of issues on operational level and address employee performance & conduct as needed

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.