Global Customs Team Lead - Process Optimization & Coaching

DSV - Global Transport and Logistics; Parañaque; On-site; PHP 600,000 - 900,000; Full time

Job summary

DSV – Global transport and logistics is seeking a skilled team leader to oversee the MNL ISSC Customs migration and drive performance improvements across assigned countries.

The role focuses on strategy, process design, coaching, KPI management, and stakeholder engagement to ensure compliance, productivity, and timely delivery in a fast-paced logistics environment. You will also uphold NDA/SOP requirements and safety standards.

Responsibilities

• Oversee assigned countries migrated into MNL ISSC Customs team
• Strategize to drive process optimization, accountability, and ownership
• Monitor team and individual performance and ensure performance is within SLA
• Provide guidance on process design and optimization
• Propose process changes to drive efficiency and improve execution
• Act as an ambassador of BSS MNL ISSC
• Prepare and present performance reports to internal and external stakeholders
• Quality and compliance responsibilities under NDA / adherence to SOPs
• Work with associates to increase productivity and build positive stakeholder relationships
• Maintain Health and Safety standards relevant to the working environment and staff teams
• Plan resources and requirements
• Escalate irregularities to Business Support Services Manager for Customs
• Conduct weekly coaching with team leads
• Lead to resolve recurring issues and drive continuous improvement
• Engage with stakeholders through regular touchpoints
• Lead and coach team leaders and members to meet KPI targets
• Provide implementation support for migration of countries under Customs team
• Address employee performance and conduct as needed

Job description

DSV – Global transport and logistics is seeking a skilled team leader to oversee the MNL ISSC Customs migration and drive performance improvements across assigned countries.

The role focuses on strategy, process design, coaching, KPI management, and stakeholder engagement to ensure compliance, productivity, and timely delivery in a fast-paced logistics environment. You will also uphold NDA/SOP requirements and safety standards.