Customs Clearance Specialist

Dsv Air & Sea SAU; Manila; On-site; PHP 391,000 - 580,000; Full time

Job summary

DSV in Manila is seeking dedicated team members to manage the daily workload, action tasks by priority, and ensure KPI targets are met across the center.

As a global transport and logistics leader, DSV offers a dynamic environment that values collaboration, accountability and continuous improvement, with opportunities to grow your career.

Join us to contribute to process enhancements, follow SOPs, and be an ambassador for DSV GBS while delivering high-quality service to customers.

Responsibilities

• Check the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI.
• Follow the SOP with the steps on how the process of vetting and compiling. Check special instructions for specific customers.
• Report irregularities as per SOP.
• Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
• Attend to customer Pre-lodge activities and queries.
• Sending jobs into pre-lodge.
• Active participation in projects for process improvements
• Individual Performance to meet/exceed expectations as defined in the SLA
• Work under the direction of Team Leader/s
• Adapt to DSV GBS MNL culture and perform in line with the Values/behaviors defined
• To be a DSV GBS ambassador.
• Responsible for the delivery of set personal targets, i.e. productivity, timeliness and accuracy.
• Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral.
• To own personal development in line with DSV's performance review process
• Follow given directions and perform assigned duties.
• Perform assigned tasks to support DSV and meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Team Player
• Flexible in reporting to different operating hours and process should there be a business need.

Job description

DSV in Manila is seeking dedicated team members to manage the daily workload, action tasks by priority, and ensure KPI targets are met across the center.

As a global transport and logistics leader, DSV offers a dynamic environment that values collaboration, accountability and continuous improvement, with opportunities to grow your career.

Join us to contribute to process enhancements, follow SOPs, and be an ambassador for DSV GBS while delivering high-quality service to customers.