Customer Support Specialist | Voice/Blended | 35K SOB!

GDV BUSINESS SERVICES CO.; Metro Manila; On-site; PHP 357,000 - 469,000; Full time

Benefits offered by this job

Career progression

Professional development

Performance incentives

Comprehensive training

Job summary

GDV BUSINESS SERVICES CO. is seeking a Customer Support Specialist for a full-time position based in Santa Cruz, Manila City, Metro Manila. You will be the voice of the company, handling multi-channel inquiries and ensuring high-quality service with a starting salary of 35K.

Key duties include handling inquiries, providing information, resolving issues, processing orders/returns, and documenting interactions. There are opportunities for upselling and ongoing training and career development.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or call centre environment.
• Excellent communication skills, verbal and written.
• Ability to multitask and manage time efficiently.
• Proficiency with computer systems and CRM software.
• Customer-centric mindset with commitment to service quality.
• Willingness to work varying shifts, including evenings/weekends.

Responsibilities

• Handle inquiries via phone, email, chat, and other channels with professionalism.
• Provide product and service information and address questions promptly.
• Resolve complaints following company protocols.
• Process orders, returns, refunds, and account modifications.
• Document all interactions accurately in the database.
• Meet or exceed performance targets (call handling time, FCR, CSAT).
• Collaborate with teams to resolve complex issues and ensure satisfaction.
• Follow scripts while maintaining a friendly, professional tone.
• Identify opportunities for upselling or cross-selling when appropriate.
• Continuously improve knowledge through training.

Skills

Communication skills

Problem solving

Multitasking

Time management

CRM familiarity

Customer-centric

Adaptability

Organisational skills

Education

High school diploma

Customer service qualifications advantageous

Tools

CRM software

Job description

About the role

GDV BUSINESS SERVICES CO. is seeking a Customer Support Specialist to join our dynamic Call Centre & Customer Service team. This is a full-time position based in Santa Cruz, Manila City, Metro Manila. In this role, you will be the voice of our company, handling both inbound and outbound customer interactions whilst managing multiple communication channels. As a Customer Support Specialist, you will play a crucial part in delivering exceptional customer experiences, resolving issues efficiently, and maintaining the highest standards of service quality. This position offers a starting salary of 35K, making it an attractive opportunity for professionals entering or advancing their customer service career.

What you'll be doing

• Handling incoming customer inquiries via phone, email, chat, and other communication channels with professionalism and courtesy
• Providing product and service information to customers, addressing their questions and concerns promptly
• Resolving customer complaints and issues following company protocols and procedures
• Processing customer requests, including orders, returns, refunds, and account modifications
• Documenting all customer interactions accurately in the company database for quality assurance and reference purposes
• Meeting or exceeding performance targets including call handling time, first-call resolution rates, and customer satisfaction scores
• Collaborating with other team members and departments to elevate complex issues and ensure customer satisfaction
• Following company scripts and guidelines whilst maintaining a natural, friendly, and professional communication style
• Identifying opportunities for upselling or cross-selling products and services where appropriate
• Continuously improving knowledge of products, services, and company policies through training and development

What we're looking for

• High school diploma or equivalent; additional qualifications in customer service are advantageous
• Proven experience in a customer service or call centre environment, preferably in a voice or blended role
• Excellent communication skills, both verbal and written, with a clear and professional telephone manner
• Strong problem-solving abilities and the capacity to remain calm and patient when dealing with difficult customers
• Ability to multitask effectively and manage time efficiently whilst maintaining accuracy
• Proficiency with computer systems and familiarity with customer relationship management (CRM) software
• A customer-centric mindset with a commitment to delivering outstanding service quality
• Flexibility to work varying shifts, including evenings and weekends if required
• Good organisational skills and the ability to prioritise workload in a fast-paced environment
• Attention to detail and accurate data entry capabilities
• Willingness to learn and adapt to new processes, systems, and company standards

What we offer

At GDV BUSINESS SERVICES CO., we value our employees and are committed to creating a supportive and engaging workplace. We offer competitive remuneration with a starting salary of 35K and provide opportunities for career progression and professional development. Our team environment fosters collaboration and mutual support, allowing you to grow your skills in a dynamic setting. We believe in recognising hard work and dedication, and we provide performance incentives for those who consistently exceed targets. Additionally, we offer comprehensive training programmes to equip you with the tools and knowledge needed to excel in your role, along with ongoing support from experienced team leaders and mentors.

About us

GDV BUSINESS SERVICES CO. is a leading business services provider specialising in Call Centre & Customer Service solutions. Our mission is to deliver exceptional customer experiences whilst building strong, lasting relationships with our clients and their customers. With a team of dedicated professionals, we pride ourselves on our commitment to quality, reliability, and innovation. We create an inclusive workplace where every team member has the opportunity to contribute meaningfully to our success. Our values centre around customer excellence, integrity, and continuous improvement, making us an attractive employer for those passionate about delivering outstanding service.