Call Center Agent – Fresh Graduates Welcome

GDV BUSINESS SERVICES CO.; Guagua; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive remuneration packages

Comprehensive benefits

Ongoing training and development

Job summary

GDV BUSINESS SERVICES CO. in Guagua, Pampanga is seeking fresh graduates for full-time Call Center Agent roles. You will be the voice of the company, handling customer calls, resolving inquiries, and logging interactions in the call management system.

Training and development opportunities accompany a supportive team environment. Ideal candidates are English-proficient, patient, and eager to learn. No prior call centre experience required, with emphasis on reliability, quick system learning, and

Qualifications

• Fresh graduate or current student; no prior call centre experience required.
• Excellent verbal and written English; multilingual is advantageous.
• Strong listening skills to understand customer needs and concerns.
• Patient and empathetic demeanor with a genuine desire to help customers.
• Ability to remain calm and professional when handling difficult situations.
• Basic computer literacy and the ability to learn new systems quickly.
• Strong time management and organisational skills.
• Reliability and punctuality with a commitment to attendance.
• Team player mentality and collaborative approach.
• Willingness to learn and adapt to changing business requirements.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Answer customer inquiries regarding products and services with accurate and helpful information.
• Log and document all customer interactions in the company's call management system.
• Identify customer needs and provide appropriate solutions or escalate to relevant departments.
• Maintain a positive attitude whilst managing high call volumes and meeting quality standards.
• Follow company scripts and protocols whilst adapting communication style to individual customer needs.
• Process customer requests, complaints and feedback with empathy and professionalism.
• Contribute to team targets and performance metrics consistently.
• Participate in training programmes and continuous development initiatives.

Skills

English communication

Listening skills

Empathy

Problem solving

Time management

Team player

Basic computer literacy

Tools

Call management system

Job description

About the role

GDV BUSINESS SERVICES CO. is seeking enthusiastic and customer-focused Call Center Agents to join our dynamic team in Guagua, Pampanga. This is a full-time position ideal for fresh graduates who are eager to launch their careers in the customer service industry. In this role, you will be the voice of our organisation, providing exceptional support to our clients and ensuring their queries are resolved promptly and professionally. This position is fundamental to maintaining our reputation for outstanding customer service and plays a vital role in building long-term client relationships.

Key responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner
• Answer customer inquiries regarding products and services with accurate and helpful information
• Log and document all customer interactions in the company's call management system
• Identify customer needs and provide appropriate solutions or elevate to relevant departments
• Maintain a positive attitude whilst managing high call volumes and meeting quality standards
• Follow company scripts and protocols whilst adapting communication style to individual customer needs
• Process customer requests, complaints and feedback with empathy and professionalism
• Contribute to team targets and performance metrics consistently
• Participate in training programmes and continuous development initiatives

What we’re looking for

• Fresh graduate or currently pursuing a degree in any field; no prior call centre experience required
• Excellent verbal and written communication skills in English; fluency in other languages is advantageous
• Strong listening skills with the ability to understand customer needs and concerns
• Patient and empathetic demeanour with a genuine desire to help customers
• Ability to remain calm and professional when handling difficult or challenging situations
• Basic computer literacy and the ability to learn new systems quickly
• Strong time management and organisational skills
• Reliability and punctuality with a commitment to attendance
• Team player mentality with the ability to collaborate effectively with colleagues
• Willingness to learn and adapt to changing business requirements

What we offer

At GDV BUSINESS SERVICES CO., we invest in our employees and provide an environment where you can grow and thrive. We offer competitive remuneration packages, comprehensive benefits, and ongoing training and development opportunities to support your career progression. We foster a supportive and inclusive workplace culture where your contributions are valued and recognised. Additionally, we provide paid leave entitlements, health and wellness programmes, and opportunities for career advancement within the organisation. Our commitment to employee wellbeing ensures that you have the support needed to succeed in your role.

About us

GDV BUSINESS SERVICES CO. is a reputable business services provider dedicated to delivering exceptional customer experiences and support solutions. With a commitment to excellence, innovation, and integrity, we serve diverse clientele across multiple industries. Our organisation values professionalism, teamwork, and the personal development of our employees. We pride ourselves on maintaining high standards of service delivery whilst fostering a workplace culture that encourages growth, learning, and mutual respect. Join us and be part of a team that is passionate about making a difference through outstanding customer service.