Voice Customer Service Associate | Urgent Hiring

GDV BUSINESS SERVICES CO.; Mexico; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive remuneration packages

Career development opportunities

Ongoing training and skills programs

Recognition programs

Job summary

GDV BUSINESS SERVICES CO. is seeking a Voice Customer Service Associate in Mexico Pampanga for a full-time role. You will be the frontline representative handling inbound and outbound calls, delivering exceptional customer support while maintaining professionalism and customer satisfaction.

The position requires strong English communication, a customer-focused mindset, and the ability to work in a fast-paced team environment with adherence to policies and continuous skill improvement.

Qualifications

• Excellent verbal communication in English.
• Strong listening and comprehension to understand customer needs.
• Customer-focused mindset with a genuine desire to help and resolve issues.
• Ability to multitask and manage multiple calls while maintaining quality.
• Patient and empathetic approach to challenging customers.
• Proficiency with computer systems and willingness to learn new software.
• Reliable attendance in a shift-based environment.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Process customer requests, complaints, and transactions accurately.
• Provide product and service information with strong knowledge of offerings.
• Document all interactions in the call management system.
• Follow call centre protocols and quality standards.
• Collaborate with team to meet targets.
• Escalate complex issues to senior staff when needed.
• Maintain positive attitude and professionalism.
• Adhere to company policies and compliance.
• Seek opportunities to improve call handling and service delivery.

Skills

Verbal communication

Listening

Customer-focused

Multitasking

Empathy

Computer literacy

Attendance & reliability

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

None

Job description

About the role

GDV BUSINESS SERVICES CO. is seeking a Voice Customer Service Associate to join our dynamic call centre team in Mexico Pampanga. This is a full-time position that plays a vital role in delivering exceptional customer support to our clients. As a Voice Customer Service Associate, you will be the frontline representative of our company, handling inbound and outbound calls whilst maintaining the highest standards of professionalism and customer satisfaction. This role is critical to our business operations and directly impacts customer loyalty and brand reputation.

What you'll be doing

• Answering incoming customer calls in a professional and courteous manner, addressing inquiries and resolving issues efficiently

• Processing customer requests, complaints, and transactions accurately and promptly

• Providing product and service information to customers whilst maintaining comprehensive knowledge of company offerings

• Documenting all customer interactions thoroughly in the call management system

• Following established call centre protocols and quality standards consistently

• Collaborating with team members and supervisors to meet departmental targets and objectives

• Escalating complex issues to senior staff or specialised departments when necessary

• Maintaining a positive attitude and professional demeanour throughout all customer interactions

• Adhering to all company policies, procedures, and compliance requirements

• Continuously seeking opportunities to improve call handling skills and customer service delivery

What we're looking for

• Excellent verbal communication skills with the ability to speak clearly and professionally in English

• Strong listening and comprehension abilities to understand customer needs and concerns

• Customer-focused mindset with a genuine desire to help and resolve customer issues

• Ability to multitask and manage multiple calls efficiently whilst maintaining quality

• Patient and empathetic approach to difficult or frustrated customers

• Proficiency with computer systems and willingness to learn new software applications quickly

• Reliable attendance record and punctuality in a shift-based environment

• High school diploma or equivalent qualification preferred

• Previous customer service or call centre experience is advantageous but not essential for the right candidate

• Ability to work as part of a team in a fast-paced environment

• Strong problem-solving skills and sound judgment when handling customer situations

What we offer

At GDV BUSINESS SERVICES CO., we recognise the dedication and hard work of our team members. We offer competitive remuneration packages, opportunities for career development and advancement within our growing organisation, a supportive and collaborative work environment, ongoing training and skills development programmes, and recognition programmes that reward exceptional performance. We are committed to creating a workplace where employees feel valued and motivated to excel in their roles.

About us

GDV BUSINESS SERVICES CO. is a leading provider of customer service solutions, dedicated to delivering outstanding service experiences for our clients across various industries. With a commitment to excellence, professionalism, and innovation, we have established ourselves as a trusted partner in the business services sector. Our team is passionate about supporting businesses through comprehensive customer support solutions, and we pride ourselves on fostering a culture of continuous improvement and employee engagement. We believe in investing in our team members and providing them with the tools and support needed to succeed.