Concentrix San Lazaro is now hiring for Customer Service Representative

Concentrix; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Manila is hiring for a Customer Service Representative. The ideal candidate has 1-3 years of experience and must have a high school diploma or equivalent. Responsibilities include delivering exceptional service through phone, email, and chat, along with maintaining customer records and addressing inquiries. Ideal candidates will have strong English communication skills and a customer-focused attitude.

Qualifications

• 1-3 years of customer service experience is required.
• Candidates must have a customer-centric mindset.
• Patience and empathy are essential qualities.

Responsibilities

• Provide exceptional customer service through various channels.
• Assist customers by answering inquiries and resolving issues.
• Maintain accurate customer records and update account information.

Skills

Proficient in English language

Strong interpersonal skills

Effective communication

Education

High School Diploma or equivalent

Job description

Job Description

Concentrix San Lazaro is now hiring for Customer Service Representative

Concentrix

On-site - Manila 1-3 Yrs Exp High/Senior High School Full-time

Responsibilities

• Provide exceptional customer service through various channels, including phone, email, and chat.
• Assist customers by answering inquiries and resolving issues promptly and professionally.
• Maintain accurate customer records and update account information as needed.
• Identify and escalate complex issues to the appropriate departments or supervisors.
• Continuously improve customer satisfaction by seeking feedback and implementing solutions.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years of customer service experience
• Skills and Competencies: Proficient in English language, strong interpersonal skills, and ability to communicate effectively
• Qualities and Traits: Patience, empathy, and a customer-centric mindset

Working Location

Concentrix San Lazaro Recruitment Site. Ground Floor Vertex One Bldg St, Felix Huertas Rd, Santa Cruz, Manila, 1008, Philippines

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