Customer Service Representative | Dayshift & Nightshift | Up to 27k | MOA Pasay

Nezda Technologies, Inc.; Pasay; On-site; PHP 268,000 - 335,000; Full time

Job summary

Nezda Technologies, Inc. is hiring a Customer Service Representative at Mall of Asia Pasay City, Metro Manila. This full-time role offers dayshift and nightshift schedules with a competitive salary up to 27,000 PHP per month.

You will handle customer inquiries across channels and contribute to customer satisfaction and the company’s reputation. The ideal candidate has at least 1 year of BPO experience, a high school diploma, and excellent English communication.

Qualifications

• High school diploma or equivalent.
• At least 1 year BPO experience.
• Excellent verbal and written English communication.
• Strong listening skills and ability to understand customer needs quickly.

Responsibilities

• Answer incoming customer calls professionally and courteously, addressing inquiries and resolving issues.
• Provide accurate information about products and services to help customers make informed decisions.
• Process customer requests, complaints, and transactions with attention to detail and accuracy.
• Document all customer interactions in our systems to maintain comprehensive records.
• Escalate complex or sensitive issues to supervisors or departments when necessary.
• Maintain a professional demeanour while remaining patient and empathetic with customers.
• Adhere to company policies, procedures, and quality standards.
• Meet or exceed performance targets including call handling time and customer satisfaction.

Skills

Customer service

English proficiency

Active listening

Multitasking

Problem solving

Team collaboration

PC literacy

Education

High school diploma or equivalent

Job description

About the role

We are seeking enthusiastic and dedicated Customer Service Representatives to join our dynamic team at our Mall of Asia Pasay City location in Metro Manila. This is a full-time position offering both dayshift and nightshift opportunities, with a competitive salary of up to 27,000 per month. As a Customer Service Representative, you will be the frontline of our organisation, responsible for delivering outstanding support to our customers across various communication channels. This role is strategically important to Nezda Technologies, as you will directly influence customer satisfaction, retention, and our company's reputation in the marketplace.

Key responsibilities

• Answer incoming customer calls professionally and courteously, addressing inquiries and resolving issues efficiently
• Provide accurate information about products and services to customers, helping them make informed decisions
• Process customer requests, complaints, and transactions with attention to detail and accuracy
• Document all customer interactions thoroughly in our systems to maintain comprehensive records
• Escalate complex or sensitive issues to appropriate supervisors or departments when necessary
• Maintain a professional demeanour whilst remaining patient and empathetic with customers
• Adhere to company policies, procedures, and quality standards consistently
• Meet or exceed performance targets including call handling time, customer satisfaction ratings, and first-contact resolution rates
• Collaborate with team members and other departments to ensure seamless customer experiences

What we're looking for

• High school diploma or equivalent qualification
• At least 1 year BPO experience
• Excellent verbal and written communication skills in English; additional languages are advantageous
• Strong listening skills and the ability to understand customer needs quickly and accurately
• Patience, empathy, and a genuine desire to help customers resolve their concerns
• Ability to multitask and manage multiple customer interactions whilst maintaining quality
• Competency with computer systems and willingness to learn new software and tools
• Professional telephone manner and positive attitude
• Ability to work independently whilst collaborating effectively with a team
• Flexibility to work both dayshift and nightshift schedules as required
• Strong problem-solving skills and the ability to think on your feet
• Previous customer service or call centre experience is preferred but not essential for motivated candidates