Customer Support Specialist – Orders & Returns

Temu; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Temu in the Philippines seeks a customer service associate to handle inquiries related to orders, returns, and general concerns, and to manage assigned cases until resolution with a customer-first approach. You will work in a fast-paced environment with rotating shifts and holidays, following defined processes and collaborating with teammates to ensure timely responses and high service levels.

Required is a high school diploma or equivalent; college education is preferred.

Qualifications

• High school diploma or equivalent; college education or degree preferred.
• Experience in customer service is an advantage.
• Detail-oriented and organized; able to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Skills

Customer service

Detail-oriented

Organized

Fast-paced environment

Rotating shifts

Deadline compliance

Education

High school diploma or equivalent

College education preferred

Job description

Temu in the Philippines seeks a customer service associate to handle inquiries related to orders, returns, and general concerns, and to manage assigned cases until resolution with a customer-first approach. You will work in a fast-paced environment with rotating shifts and holidays, following defined processes and collaborating with teammates to ensure timely responses and high service levels.

Required is a high school diploma or equivalent; college education is preferred.