Customer Support Specialist - Onsite in Bacolod

Work Avenue and Business Solutions Incorporated; Murcia; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a customer service representative to handle inbound and outbound interactions in Bacolod City. The role requires strong English communication, basic computer skills, and willingness to work shifts, weekends, and holidays.

Onsite employment with opportunities to learn products and policies. You will respond via phone, email, or chat, document interactions, and strive to meet quality and productivity targets while maintaining

Qualifications

• Excellent verbal and written English communication.
• Basic computer navigation and typing skills.
• Willing to work on shifting schedules, weekends and holidays.
• Willing to work onsite in Bacolod City.
• Can start ASAP.

Responsibilities

• Handle inbound and outbound customer interactions professionally and efficiently.
• Respond to customer inquiries, concerns, and requests via phone, email, or chat.
• Resolve customer issues promptly while ensuring high customer satisfaction.
• Accurately document customer interactions and maintain detailed records.
• Provide accurate information about products, services, policies, and procedures.
• Meet or exceed individual and team performance metrics, including quality, productivity, and customer satisfaction.
• Escalate complex customer concerns to the appropriate department when necessary.
• Maintain confidentiality of customer information and comply with company policies.
• Stay updated on product knowledge, system changes, and company processes.

Skills

English proficiency

Problem solving

Interpersonal skills

Typing

Computer literacy

Education

High School Diploma (Old Curriculum)/Senior High

College graduates welcome

Job description

Work Avenue and Business Solutions Incorporated is seeking a customer service representative to handle inbound and outbound interactions in Bacolod City. The role requires strong English communication, basic computer skills, and willingness to work shifts, weekends, and holidays.

Onsite employment with opportunities to learn products and policies. You will respond via phone, email, or chat, document interactions, and strive to meet quality and productivity targets while maintaining