Onsite Customer Service Rep - Growth, PTO & Benefits

Concentrix Philippines; Murcia; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Job summary

Concentrix Bacolod is seeking a Customer Service Representative for onsite work at the Bacolod site. The role focuses on handling inbound inquiries, resolving issues, and maintaining detailed records in enterprise systems.

The ideal candidate has at least six months of customer service experience, strong English communication, and a customer-first approach. Onsite daily reporting is required at the Bacolod facility.

Qualifications

• Minimum of six months of customer service experience.
• Excellent verbal and written English communication.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency with computer systems and basic software navigation.

Responsibilities

• Handle inbound customer inquiries and support tickets with professionalism.
• Troubleshoot customer concerns and guide users to resolutions.
• Document interactions and solutions in enterprise systems.
• Collaborate with internal teams to improve service quality.
• Meet or exceed performance metrics including QA, response times, and customer satisfaction.

Skills

Customer service experience

English communication

Problem solving

Computer skills

On-site attendance

Job description

Concentrix Bacolod is seeking a Customer Service Representative for onsite work at the Bacolod site. The role focuses on handling inbound inquiries, resolving issues, and maintaining detailed records in enterprise systems.

The ideal candidate has at least six months of customer service experience, strong English communication, and a customer-first approach. Onsite daily reporting is required at the Bacolod facility.