Customer Experience Specialist — Voice & Non-Voice

Miranda Hr; Metro Manila; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Job summary

Miranda Hr in Pasig is seeking a Customer Service Representative (Voice Non-Voice) to support healthcare, telecom, and travel accounts. This on-site position requires a high school diploma and is entry-level with no prior experience required.

You will deliver exceptional service across channels, document interactions in CRM, and work with the team to improve the customer experience. Strong communication and empathy are essential to succeed.

Qualifications

• High School Diploma or equivalent.
• Entry-level (0–2 years).
• Excellent communication skills (verbal and written).
• Empathetic and patient demeanor.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through voice and non-voice channels.
• Assist customers in resolving inquiries related to healthcare, telecommunications, and travel.
• Document customer interactions in CRM software accurately.
• Collaborate with team members to enhance the customer experience.
• Stay updated on product knowledge and company services.

Skills

Excellent communication skills (verbal

written)

Empathetic and patient demeanor

Team collaboration

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Miranda Hr in Pasig is seeking a Customer Service Representative (Voice Non-Voice) to support healthcare, telecom, and travel accounts. This on-site position requires a high school diploma and is entry-level with no prior experience required.

You will deliver exceptional service across channels, document interactions in CRM, and work with the team to improve the customer experience. Strong communication and empathy are essential to succeed.