Inbound Call Center Specialist | Training & Life Insurance

Miranda HR; Pasig; On-site; PHP 200,880 - 334,800; Full time

Benefits offered by this job

Holiday gifts & incentives

Life insurance

Health & wellness

Job summary

Miranda HR in Pasig is seeking a customer service representative to handle inbound calls, guide customers through products, document interactions, and resolve issues with empathy.

The role requires a high school diploma, 0–2 years of experience, and outstanding communication and interpersonal skills to thrive in a fast-paced environment.

On-site work in Pasig with opportunities for development and recognition programs and benefits tied to service excellence.

Qualifications

• High School diploma or equivalent preferred.
• 0–2 years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and maintain professionalism.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Answer inbound calls from customers and address inquiries promptly.
• Provide information about products and services, guiding customers through their choices.
• Document customer interactions and maintain accurate records in the system.
• Resolve customer complaints and issues effectively and empathetically.
• Follow up on customer requests and ensure satisfactory resolution.

Skills

Communication skills

Interpersonal skills

Ability to handle stressful situations

Attention to detail

Education

High School diploma

Job description

Miranda HR in Pasig is seeking a customer service representative to handle inbound calls, guide customers through products, document interactions, and resolve issues with empathy.

The role requires a high school diploma, 0–2 years of experience, and outstanding communication and interpersonal skills to thrive in a fast-paced environment.

On-site work in Pasig with opportunities for development and recognition programs and benefits tied to service excellence.