Customer Support Specialist: Inbound Help & Issue Resolution

Recruitify_HR; Parañaque; On-site; PHP 200,000 - 260,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service representative to handle inbound inquiries, assist with accounts, billing, product and service concerns, and provide accurate information with recommended solutions.

You will document interactions in company systems, escalate complex issues when needed, and strive to meet quality, productivity, and customer-satisfaction targets.

Responsibilities

• Handle inbound customer inquiries professionally and efficiently.
• Assist customers with account, billing, product, and service-related concerns.
• Provide accurate information and recommend appropriate solutions.
• Resolve customer issues while maintaining high customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Recruitify_HR in the Philippines is seeking a customer service representative to handle inbound inquiries, assist with accounts, billing, product and service concerns, and provide accurate information with recommended solutions.

You will document interactions in company systems, escalate complex issues when needed, and strive to meet quality, productivity, and customer-satisfaction targets.