Customer Support Specialist in the Philippines

Banner Aircraft International, INC.; Philippines; On-site; PHP 1,110,425 - 2,097,470; Full time

Job summary

Banner Aircraft International, INC. in the Philippines is seeking a proactive Customer Support Specialist to join our expanding team. You will manage end-to-end sales, purchasing, repairs, and exchanges while ensuring seamless delivery to international customers.

The role emphasizes strong English communication, data analytics, and relationship building with suppliers and airlines. Flexible shifts to cover US/European hours are required, with mentoring and professional development opportunities.

Qualifications

• Excellent negotiation skills to communicate with international counterparts.
• Knowledge of Tagalog or SEA languages is a plus.
• Ability to work in flexible shifts to cover US/European hours or SEA needs.
• Prior airline procurement, aircraft parts supplier, or customer support experience preferred.
• Analytical thinking with procurement data analytics and attention to detail.
• Proven ability to build and maintain relationships with customers and suppliers.

Responsibilities

• Manage the life cycle of sales, purchasing, repairs, and exchanges from inquiry to delivery.
• Resolve customer issues from simple to complex, with additional research as needed.
• Liaise with American, European, and other international suppliers.
• Source aircraft components on trading platforms and collect relevant data.
• Place orders and provide distributors with required documentation.
• Maintain relationships with procurement departments of airlines and freight companies.

Skills

Advanced English

Communication skills

Flexible schedule

Industry experience

Data analytics

Relationship building

Job description

Customer Support Specialist in the Philippines

About Banner Aircraft International

BANNER AIRCRAFT INTERNATIONAL, INC. is an international distributor of aerospace components based in the Miami area, Florida. We offer our customers a wide range of aircraft parts and consumable materials. Our mission is to exceed customers’ expectations through continuous improvement, development, and effective communication.

We’re seeking a proactive and passionate Customer Support Specialist to join our expanding team at BANNER AIRCRAFT INTERNATIONAL, INC. This position is open in the Philippines.

Key Responsibilities

• Manage the entire life cycle of sales, purchasing, repairs, and exchanges, guiding customers seamlessly from initial inquiry to final delivery
• Resolve customer issues and answer questions – from simple to complex – including conducting additional research and situation analysis when needed
• Liaise with American, European, and other international suppliers (manufacturers, repair stations, distributors of aircraft parts, etc.)
• Source aircraft components on trading platforms and collect relevant data
• Place orders and provide distributors with all required documentation
• Maintain strong working relationships with the procurement departments of airlines and freight companies

Required Profile & Qualifications

• Advanced English & Communication: Excellent negotiation skills to communicate comfortably with international counterparts. Knowledge of Tagalog or other SEA languages is a plus
• Flexible Schedule: Ability to work in flexible shifts to cover US/European business hours or regional SEA needs
• Industry Experience: Prior experience in an airline procurement department, with an aircraft parts supplier or in customer support is preferred
• Data & Analytics: Analytical thinking with experience in procurement data analytics and high attention to detail
• Relationship Building: Proven ability to build and maintain strong relationships with both customers and suppliers

Compensation & Structure

• Compensation consists of the fixed salary and bonuses tied to sales performance
• Contract employment
• Effective mentoring and coaching to help you prepare for the role
• Commitment, dedication, and hard work are properly compensated
• Support for specialist growth and professional development (professional training, English classes, industry conventions, etc.)

If interested, please submit your resume and cover letter to [e-mail] .