Customer Support Associate (Procurement)

Royal Eagle Aviation FZCO - Representative Office; Mabalacat; On-site; PHP 600,000 - 900,000; Full time

Job summary

Royal Eagle Aviation FZCO - Representative Office in Clark, Philippines seeks a Customer Support Associate – Procurement to turn RFQs into competitive quotations and manage orders through to delivery. You will source parts from stock, OEM portals and supplier networks while keeping customers informed across time zones.

You are the primary contact for quotes, order status and AOG requests, with duties across nights and weekends on-site in Clark.

Qualifications

• Bachelor's degree required.
• Excellent written and spoken English for daily contact with international customers.
• Strong attention to detail with part numbers, quantities, prices and documents.
• Proficiency in MS Excel and Outlook; good email etiquette.

Responsibilities

• RFQ handling and quotation.
• Procurement and order follow-up.
• AOG and customer support.
• Records and compliance.

Skills

English proficiency

Attention to detail

Customer service

Time management

Education

Bachelor's degree

Tools

MS Excel

MS Outlook

Job description

Role purpose

The Customer Support Associate – Procurement turns customer RFQs into accurate, fast, competitive quotations and sees each order through to delivery. You will source parts from our stock, OEM portals and supplier network, and keep customers informed at every step. You are the customer's first point of contact for quotes, order status and AOG requests, working across time zones to support airlines and MROs around the clock.

Key responsibilities

• RFQ handling and quotation

• Procurement and order follow-up

• AOG and customer support

• Records and compliance

Requirements and qualifications

Must have

• Bachelor's degree in any field; aviation, engineering, supply chain or business preferred.

• Excellent written and spoken English for daily email and phone contact with international customers.

• Strong attention to detail with part numbers, quantities, prices and documents.

• Good working knowledge of MS Excel, Outlook and email etiquette.

• Willingness to work rotational shifts, including nights, weekends and AOG cover, on site in Clark.

Preferred (for experienced candidates, 1–3 years)

• Experience in aircraft spare parts sales, procurement or customer support with a supplier, airline or MRO.

• Familiarity with ILS, PartsBase, SkySelect or OEM portals (Boeing, Aviall and similar).

• Understanding of part conditions, trace requirements, and incoterms.

Freshers (0–1 year)

• Aviation knowledge is not required; full training on parts, portals and processes is provided.

• We look for fast learners with strong English, a customer-first attitude and the drive to grow into a senior role.