SENIOR SALES SUPPORT

APG PHILIPPINES, INC.; Makati; On-site; PHP 800,000 - 1,000,000; Full time

Benefits offered by this job

Wellness programmes

Professional development

Career advancement

Work-life balance

Inclusive culture

Job summary

APG PHILIPPINES, INC. is seeking a Senior Sales Support to join our dynamic sales team in Makati City, Metro Manila.

You will provide strategic assistance to the sales department, ensuring seamless account management and strong client relationships across our portfolio. In this full-time role based in Makati, you will support sales activities, coordinate documentation, and collaborate with the team to drive sales objectives and market position.

Qualifications

• At least 8-10 years of experience in account management, client retention or customer success in airline, hospitality or travel industry.
• Knowledge of sales forecasting or pipeline management preferred.
• Strong organizational and time management skills for multiple accounts.
• Solid understanding of sales processes and account management principles.

Responsibilities

• Provide comprehensive administrative and operational support to the sales team and client engagement.
• Process sales documents, quotations, proposals and contracts per requirements.
• Support development and implementation of account management strategies to strengthen relationships and upsell opportunities.
• Monitor account performance metrics and prepare reports to track sales progress and client satisfaction.
• Prepare presentations, marketing materials and sales collateral to support business development.
• Assist in training and mentoring junior sales staff.

Skills

Account management

Client retention

Customer success

Sales forecasting

Pipeline management

Time management

MS Office

Tools

Microsoft Office

Job description

About the role

APG PHILIPPINES, INC. is seeking a Senior Sales Support professional to join our dynamic sales team in a full-time capacity, based in Makati City, Metro Manila. This role is pivotal in driving sales success and maintaining strong client relationships across our portfolio. As Senior Sales Support, you will provide strategic assistance to the sales department, ensuring seamless account management and client satisfaction. Your contribution will be essential in supporting the achievement of our sales objectives and enhancing our market position.

What you'll be doing

• Provide comprehensive administrative and operational support to the sales team, ensuring smooth execution of sales activities and client engagement
• Process sales documentation, quotations, proposals and contracts with compliance to principal's requirements
• Support the development and implementation of account management strategies to strengthen client relationships and identify upsell opportunities
• Monitor account performance metrics and prepare reports to track sales progress and client satisfaction levels ensuring customer retention
• Prepare presentations, marketing materials and sales collateral as required to support business development initiatives
• Assist in training and mentoring junior sales support staff, sharing best practices and operational expertise

What we're looking for

• Preferred: At least 8-10 years of previous experience in account management, client retention or customer success roles in airline, hospitality or travel industry
• Preferred: Knowledge of relevant industry sectors and familiarity with sales forecasting or pipeline management
• Strong organisational and time management skills with the ability to manage multiple accounts and priorities simultaneously
• Solid understanding of sales processes, account management principles and best practices in relationship management
• Ability to work both independently and collaboratively within a team environment
• Problem-solving mindset with the ability to identify issues and propose practical solutions
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

What we offer

At APG PHILIPPINES, INC., we are committed to creating a workplace where our employees thrive professionally and personally. We offer competitive remuneration packages commensurate with experience and performance. Our comprehensive benefits include wellness programmes, opportunities for professional development and career advancement, and a supportive team environment that values collaboration and innovation. We recognise the importance of work-life balance and foster a culture of mutual respect and inclusivity.

About us

APG PH has established itself as one, if not the fastest, growing General Sales & Services Agent in the Philippines. With a strong emphasis on customer service and satisfaction and continues improvement, APG PH has positioned itself as a trusted partner for airlines in the global market.