Customer Support Specialist — Growth & Solutions

Ideasunlimited Bpo Inc; Bato; On-site; PHP 223,000 - 335,000; Full time

Job summary

Ideasunlimited Bpo Inc is seeking Customer Support Representatives to join our project campaigns. You will respond to inquiries via email, chat, and phone, provide accurate product information, and troubleshoot issues to resolve cases.

You will maintain records in CRM systems, meet performance targets, and collaborate with internal teams to improve customer experience. Training and background check are part of our recruitment process, and NDA may be required if hired.

Qualifications

• 1 year of customer or technical support experience in BPO.
• Experience with phone, email and chat support.
• Proficient with Microsoft Excel and Google Sheets.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and courteous manner.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot customer issues and escalate complex cases to appropriate departments.
• Maintain detailed records of customer interactions using CRM tools.
• Follow up with customers to ensure resolution and satisfaction.
• Assist in updating FAQs, help center articles, and support documentation.
• Collaborate with internal teams to improve customer experience and feedback loops.
• Meet performance metrics including response time, resolution rate, and customer satisfaction.

Skills

English proficiency

Customer support experience

Team player

Positive attitude

Tools

CRM systems

Help desk software

Microsoft Excel

Google Sheets

Job description

Ideasunlimited Bpo Inc is seeking Customer Support Representatives to join our project campaigns. You will respond to inquiries via email, chat, and phone, provide accurate product information, and troubleshoot issues to resolve cases.

You will maintain records in CRM systems, meet performance targets, and collaborate with internal teams to improve customer experience. Training and background check are part of our recruitment process, and NDA may be required if hired.