Customer Support Specialist - Long-Term Contract & Growth

Ideasunlimited Bpo Inc; Philippines; On-site; PHP 400,000 - 680,000; Full time

Job summary

IdeasUnlimited is seeking Customer Support Representatives to handle email, chat and phone inquiries from our US-based projects. The role emphasizes timely responses, accurate product information, and escalation when needed, all within a professional environment designed for growth.

Ideal candidates have at least 1 year in BPO customer or technical support, experience with CRM systems and office tools, and a customer-first mindset.

Qualifications

• Excellent communication skills, both verbal and written, in the English Language.
• Minimum 1-year experience in customer or technical support in BPO setting.
• Prior experience with phone, email and chat support.
• Familiarity with CRM systems, help desk software, and online communication tools
• Proficient with Microsoft Excel and Google Sheets.
• Positive attitude and a customer‑first mindset.
• Professional, detail-oriented, smart, punctual, and a team player.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and courteous manner.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot customer issues and escalate complex cases to appropriate departments.
• Maintain detailed records of customer interactions using CRM tools.
• Follow up with customers to ensure resolution and satisfaction.
• Assist in updating FAQs, help center articles, and support documentation.
• Collaborate with internal teams to improve customer experience and feedback loops.
• Meet performance metrics including response time, resolution rate, and customer satisfaction.

Skills

Communication

BPO experience

Phone/Email/Chat support

Customer-first mindset

Team player

Tools

CRM systems

Help desk software

Online communication tools

Excel & Google Sheets

Job description

IdeasUnlimited is seeking Customer Support Representatives to handle email, chat and phone inquiries from our US-based projects. The role emphasizes timely responses, accurate product information, and escalation when needed, all within a professional environment designed for growth.

Ideal candidates have at least 1 year in BPO customer or technical support, experience with CRM systems and office tools, and a customer-first mindset.