Enterprise Support Specialist — Key Client Success

Ideasunlimited Bpo Inc; Bato; On-site; PHP 279,000 - 469,000; Full time

Job summary

Ideasunlimited Bpo Inc. is seeking an Enterprise Support Agent to serve as the primary contact for enterprise clients, providing technical and customer support. You will resolve inquiries, troubleshoot issues, coordinate with internal teams, and ensure SLAs are met.

The role involves content management, sample coordination, and data entry tasks while maintaining a high level of customer satisfaction.

Qualifications

• Strong English communication skills, both written and verbal.
• Experience in customer service, technical support, help desk, or BPO environments is an advantage.
• Ability to troubleshoot technical issues and analyze customer concerns. Proficiency in using CRM, ticketing systems, and Microsoft Office applications.
• Strong problem-solving, multitasking, and organizational skills.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Manage product content uploads and updates.
• Handle sample (EVAL) requests and coordination.
• Track requests and ensure timely delivery.
• Prepare weekly reports.
• Support backend/data entry tasks.
• Familiarity with Contentful, Google Suite, MS Office, and Excel.

Skills

English communication

Customer service

Troubleshooting

Problem solving

Organizational skills

Tools

Contentful

Google Suite

MS Office

Excel

Job description

Ideasunlimited Bpo Inc. is seeking an Enterprise Support Agent to serve as the primary contact for enterprise clients, providing technical and customer support. You will resolve inquiries, troubleshoot issues, coordinate with internal teams, and ensure SLAs are met.

The role involves content management, sample coordination, and data entry tasks while maintaining a high level of customer satisfaction.