Freight Forwarding Specialist

Offshore Business Processing; Pasig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO on Day 1

Bonuses, incentives and recognition

Skill-building and training

Work-life balance

Opportunities to travel or cross-train

Collaborative culture

Job summary

Offshore Business Processing in the Philippines seeks an experienced logistics professional to manage import/export airfreight and related operations. You will handle registrations, bookings, warehousing, and documentation to ensure accurate, on-time shipments.

Join a team that rewards results with HMO on Day 1, bonuses and training, and opportunities to travel or cross-train as you grow. The role requires 3–5 years in logistics, solid Excel skills, and strong communication.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or related field preferred.
• 3–5 years of experience in logistics, freight forwarding, or operational support roles.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Strong communication skills, both oral and written.
• Familiarity with logistics and freight management systems is desirable.
• High attention to detail and ability to deliver error-free outputs.
• Excellent organizational and time management skills with the ability to multitask.
• Ability to work independently while collaborating with a team, and adapt to shifting schedules including holidays.
• Willing to be assigned to Cubao and Ortigas.

Responsibilities

• Execute import and export shipment registrations for airfreight and sea freight operations with correct documents.
• Arrange shipment bookings, order management, warehousing, transport assignments, and pickups.
• Compile shipment details from invoices, packing lists, and job numbers for customs clearance.
• Handle Airfreight and Seafreight registration and documentation.
• Prepare operational documents including cargo arrival notices and invoices.
• Ensure SOP and client requirements compliance and conduct QA reviews.
• Communicate professionally with clients, carriers, and internal teams via call or email.
• Maintain client trackers, shipment status reports, and dashboards; escalate issues timely.
• Suggest process improvements and assist in updating SOPs and training materials.

Skills

Communication

Analytical thinking

Time management

Attention to detail

Teamwork

Education

Bachelor’s degree in Business Administration / Supply Chain / Logistics

Tools

Excel

Outlook

Logistics systems

Job description

Job Summary

Keep shipments on track, prep docs, and lead airfreight ops at OBP. Ready to own the role?

Working with us means being part of a team that gets things done—and enjoys the journey. You can expect:

• HMO on Day 1 – your health and peace of mind come first
• Bonuses, incentives, and recognition – we reward results
• Skill-building and training – we invest in your growth
• Work-life balance – because your time matters
• Opportunities to travel or cross-train as you grow
• A supportive, collaborative culture that brings out your best

Responsibilities

Operational Management

• Execute import and export shipment registrations for airfreight and sea freight operations, ensuring the correct application of key documents such as bill of lading, commercial invoices, packing list, container information, and other related references.
• Arrange shipment bookings, order management, warehousing, transport assignments, and pickups according to client and carrier requirements.
• Compile and register shipment details using reference data such as bill of ladings, invoices/packing lists, and job numbers. Compile imported articles for customs clearance processing.
• Handle Airfreight and Seafreight B-job registration and documentation.

Documentation and Compliance

• Prepare and process operational documents, including cargo arrival notices, invoices, outturn reports, and other required documentation.
• Ensure compliance with internal standard operating procedures (SOPs), client-specific requirements, and relevant regulations.
• Conduct quality assurance reviews on documentation and data entries to mitigate errors.

Communication and Email Management

• Systematically manage operational emails by sorting, tagging, and prioritizing communications to ensure prompt and appropriate action.
• Correspond professionally with clients, carriers, vendors, and internal departments to address shipment inquiries and resolve operational issues via call or email.

Tracking and Reporting

• Update and maintain client trackers, shipment status reports, and operational dashboards with complete accuracy.
• Monitor shipment milestones and elevate any issues or deviations to the appropriate parties in a timely manner.

Continuous Improvement

• Recommend process improvements, assist in development and revision of SOPs, work instructions, and training materials.
• Perform other related duties as assigned by the client.

Requirements

• Bachelor’s Degree in Business Administration, Supply Chain Management, Logistics, or a related field is preferred.
• With 3 to 5 years of experience in logistics, freight forwarding, or operational support roles.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Preferrably with good communication skills both oral and written.
• Familiarity with logistics and freight management systems is highly desirable.
• Strong analytical and problem-solving abilities.
• High attention to detail and commitment to delivering error-free outputs.
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks.
• Effective verbal and written communication skills.
• Ability to work independently while maintaining a strong sense of teamwork and collaboration.
• Adaptability to a dynamic and fast-paced working environment.
• Willing and able to work on a shifting schedule and holiday.
• Willing to be assigned to Cubao and Ortigas