Customer Support Specialist - Flexible Hours (On-site Cebu)

Lexie; Philippines; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

HMO

Job Training

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Flexible Hours

Job summary

Lexie Staffing & Business Consulting Company is seeking an entry-level Customer Service Associate to join our on-site team in Cebu IT Park, Cebu City. This role requires a high school diploma (or equivalent) and strong English skills to communicate effectively with clients across channels.

You will handle inquiries, resolve issues promptly, and maintain a positive, professional attitude while using Salesforce to track interactions and ensure timely follow-up. Training provided on the job.

Qualifications

• High school diploma or equivalent preferred.
• No prior experience required; training provided.
• Strong English language skills are essential.
• Excellent customer service abilities.
• Strong problem-solving skills.
• Team player with a strong work ethic.
• People skills to effectively engage with clients.

Responsibilities

• Provide exceptional customer service to clients through various communication channels.
• Assist customers with inquiries and resolve issues in a timely manner.
• Maintain a positive and professional attitude while interacting with customers.
• Utilize Salesforce to track customer interactions and ensure follow-up.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.

Skills

Strong English

Excellent customer service

Problem solving

Team player

People skills

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

Lexie Staffing & Business Consulting Company is seeking an entry-level Customer Service Associate to join our on-site team in Cebu IT Park, Cebu City. This role requires a high school diploma (or equivalent) and strong English skills to communicate effectively with clients across channels.

You will handle inquiries, resolve issues promptly, and maintain a positive, professional attitude while using Salesforce to track interactions and ensure timely follow-up. Training provided on the job.