Senior Call Center Specialist – Cebu (On-site)

Lexie; Cebu City; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

HMO

Job summary

Lexie in Cebu City is seeking an on-site customer service representative with 5–10 years in a call center environment. The role involves handling inbound/outbound calls, resolving inquiries, and ensuring customer satisfaction. High School or Senior High School diploma is required, with strong English and problem-solving skills.

Shifts may include evenings or weekends in a fast-paced setting. Candidates should be team players with a strong work ethic and good technical aptitude to maintain

Qualifications

• Need for English proficiency and strong customer service skills.
• Experience in call centers is preferred.
• Ability to handle inquiries and issues effectively.

Responsibilities

• Handle inbound and outbound calls to assist customers with inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues efficiently.
• Maintain records of customer interactions in the database.
• Collaborate with team members to improve service quality.
• Demonstrate excellent communication and problem-solving skills.

Skills

English

Customer service

Problem-solving

Team player

Work ethic

Technical skills

Education

High School Diploma

Job description

Lexie in Cebu City is seeking an on-site customer service representative with 5–10 years in a call center environment. The role involves handling inbound/outbound calls, resolving inquiries, and ensuring customer satisfaction. High School or Senior High School diploma is required, with strong English and problem-solving skills.

Shifts may include evenings or weekends in a fast-paced setting. Candidates should be team players with a strong work ethic and good technical aptitude to maintain