Customer Support Specialist - Flexible Hours & Multichannel

Miranda HR; Pasig; In loco; PHP 201.000 - 290.000; Tempo pieno

Descrizione del lavoro

Miranda HR is seeking an entry-level Airbnb customer support agent in the Philippines. The role involves handling customer inquiries via phone, email, and chat, resolving account and booking issues, and maintaining up-to-date knowledge of policies. You will work in a fast-paced environment with a customer-centric focus.

Flexible working hours including evenings and weekends, with opportunities to develop your skills in a supportive team setting.

Competenze

• High School diploma or equivalent.
• 0–2 years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-centric mindset.
• Ability to work in a fast-paced and dynamic environment.

Mansioni

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with account inquiries and booking issues.
• Resolve complaints and elevate issues to ensure satisfaction.
• Collaborate with team to meet performance targets and improve processes.

Conoscenze

Excellent communication

Interpersonal skills

Formazione

High School diploma or equivalent

Descrizione del lavoro

Miranda HR is seeking an entry-level Airbnb customer support agent in the Philippines. The role involves handling customer inquiries via phone, email, and chat, resolving account and booking issues, and maintaining up-to-date knowledge of policies. You will work in a fast-paced environment with a customer-centric focus.

Flexible working hours including evenings and weekends, with opportunities to develop your skills in a supportive team setting.