Customer Experience Specialist

Caldwell Communications; Navotas; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

13th Month Pay

HMO with 3 free Beneficiaries on Day1

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualifed

Job summary

Caldwell Communications invites applications for a customer service role focused on handling customer inquiries via phone and written correspondence. You will resolve issues on first contact whenever possible and align customer needs with client solutions.

Ideal candidates demonstrate effective communication, negotiation, and collaboration across teams. The position offers an open environment, growth opportunities, competitive pay, and standard employee benefits.

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

Job description

Caldwell Communications invites applications for a customer service role focused on handling customer inquiries via phone and written correspondence. You will resolve issues on first contact whenever possible and align customer needs with client solutions.

Ideal candidates demonstrate effective communication, negotiation, and collaboration across teams. The position offers an open environment, growth opportunities, competitive pay, and standard employee benefits.