Customer Support Specialist — Fast-Paced, Impactful

360TRAINING.COM INC.; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Health plan

Paid time off

Job summary

360training.com is looking for a dedicated Customer Service Representative to handle product and service transactions via phone, chat, and email, delivering courteous, professional service to customers.

The role emphasizes fast-paced, customer-focused problem solving, accurate reporting, and collaboration with a team; eligibility includes basic college-level education and English proficiency, with weekends/holidays as needed in Fort Bonifacio Global, Taguig.

Qualifications

• Proficient in written and spoken English.
• Ability to handle high-volume customer interactions.
• Strong interpersonal and professional conduct.
• Willing to work weekends/holidays if required.

Responsibilities

• Receive, initiate, document, and handle product/service-related transactions over the phone with customers.
• Review and master product/service-related systems and materials.
• Respond to client concerns with courtesy, professionalism.
• Communicate effectively via phone, email, or chat to ensure a positive experience.
• Collaborate with team members to improve customer service.
• Stay updated on product knowledge and industry trends.
• Follow company policies to ensure quality standards.

Skills

English communication

Empathy

Time management

Multitasking

Education

College-level education

Job description

360training.com is looking for a dedicated Customer Service Representative to handle product and service transactions via phone, chat, and email, delivering courteous, professional service to customers.

The role emphasizes fast-paced, customer-focused problem solving, accurate reporting, and collaboration with a team; eligibility includes basic college-level education and English proficiency, with weekends/holidays as needed in Fort Bonifacio Global, Taguig.