Financial Services Customer Support Specialist

PAN ASIA HR CONSULTING PH INC.; Taguig; On-site; PHP 290,000 - 469,000; Full time

Job summary

PAN ASIA HR CONSULTING PH INC. is seeking a Customer Service Associate to support customers with empathy across multiple channels for financial products and services in a high-volume environment.

You will handle inquiries, resolve issues, and deliver a best-in-class experience while adhering to policies and regulations. The role requires flexibility with shifts, training, and potential overtime.

Qualifications

• 6+ months of customer service or financial services experience.
• 6+ months banking/financial services experience preferred.
• Successful completion of at least two years of college education in any field.
• Amenable to working in shifting schedules, including graveyard shifts, weekends, and holidays.
• Open to split rest days or non-consecutive days off.
• Able to attend full duration of required training period.
• Ability to work additional hours as needed.

Responsibilities

• Support customers with empathy regarding financial products and services through multiple channels in a fast-paced environment.
• Answer inquiries, resolve problems, and provide best-in-class customer experience while following guidelines and regulations and navigating multiple computer systems.
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees.
• Interact with team on basic information, plus internal or external customers.
• Support a pure voice process and take inbound and/or outbound calls.

Skills

Customer service

Financial services

Banking experience

Education

Two years college

Job description

PAN ASIA HR CONSULTING PH INC. is seeking a Customer Service Associate to support customers with empathy across multiple channels for financial products and services in a high-volume environment.

You will handle inquiries, resolve issues, and deliver a best-in-class experience while adhering to policies and regulations. The role requires flexibility with shifts, training, and potential overtime.