Customer Support Specialist - E-commerce (Shopify/Amazon)

Datamatics; Pasig; On-site; PHP 320,000 - 420,000; Full time

Job summary

Datamatics is hiring for a customer support role based in the Philippines to assist North America clients by phone and ticketing systems. You will address questions on orders, shipping, product usage, and after-sales issues while using platforms like Shopify and Amazon.

The ideal candidate has at least 1 year of full-time customer service experience and demonstrates career stability with recent roles lasting at least a month. Experience with Zendesk or similar tools is preferred.

Qualifications

• At least 1 year of full-time customer service experience.
• Career stability with a recent position lasting at least 1 month.
• Experience handling customer service on mainstream e-commerce platforms (Shopify or Amazon).

Responsibilities

• Provide timely customer support for North America clients via calls and ticketing systems (e.g., Zendesk)
• Address inquiries related to orders, shipping, product usage, after-sales repairs, and replacements to enhance customer satisfaction
• Record, categorize, and follow up on customer feedback, collaborating with internal teams to ensure issue resolution
• Handle customer service operations on mainstream e-commerce platforms such as Shopify and Amazon
• Support additional customer service tasks as required by business needs

Skills

Customer service

Zendesk

Shopify

Amazon

Ticketing systems

Tools

Zendesk

Quickcep

Udesk

Job description

Datamatics is hiring for a customer support role based in the Philippines to assist North America clients by phone and ticketing systems. You will address questions on orders, shipping, product usage, and after-sales issues while using platforms like Shopify and Amazon.

The ideal candidate has at least 1 year of full-time customer service experience and demonstrates career stability with recent roles lasting at least a month. Experience with Zendesk or similar tools is preferred.