Customer Service Representative

Datamatics; Pasig; On-site; PHP 320,000 - 420,000; Full time

Job summary

Datamatics is hiring for a customer support role based in the Philippines to assist North America clients by phone and ticketing systems. You will address questions on orders, shipping, product usage, and after-sales issues while using platforms like Shopify and Amazon.

The ideal candidate has at least 1 year of full-time customer service experience and demonstrates career stability with recent roles lasting at least a month. Experience with Zendesk or similar tools is preferred.

Qualifications

• At least 1 year of full-time customer service experience.
• Career stability with a recent position lasting at least 1 month.
• Experience handling customer service on mainstream e-commerce platforms (Shopify or Amazon).

Responsibilities

• Provide timely customer support for North America clients via calls and ticketing systems (e.g., Zendesk)
• Address inquiries related to orders, shipping, product usage, after-sales repairs, and replacements to enhance customer satisfaction
• Record, categorize, and follow up on customer feedback, collaborating with internal teams to ensure issue resolution
• Handle customer service operations on mainstream e-commerce platforms such as Shopify and Amazon
• Support additional customer service tasks as required by business needs

Skills

Customer service

Zendesk

Shopify

Amazon

Ticketing systems

Tools

Zendesk

Quickcep

Udesk

Job description

About the role

Provide professional and timely customer support for North America clients via calls and ticketing systems. Address customer inquiries related to orders, shipping, product usage, after-sales repairs, and replacements to enhance customer satisfaction. Handle customer service operations on mainstream e-commerce platforms such as Shopify and Amazon.

Key responsibilities

• Provide professional and timely customer support for North America clients via calls and ticketing systems (e.g., Zendesk)
• Address customer inquiries related to orders, shipping, product usage, after-sales repairs, and replacements to enhance customer satisfaction
• Record, categorize, and follow up on customer feedback, collaborating with internal teams to ensure issue resolution
• Handle customer service operations on mainstream e-commerce platforms such as Shopify and Amazon
• Support additional customer service tasks as required by business needs

About you

• At least 1 year of full-time customer service experience
• Demonstrated career stability, with at least one of the two most recent positions lasting no less than 1 month
• Experience handling customer service on mainstream e-commerce platforms (e.g. Shopify or Amazon)
• Familiarity with customer service systems such as Zendesk, quickcep, or Udesk
• Knowledge in smart cleaning industry or electronics industry is preferred