Customer Support Specialist – Chat & Email (Onsite)

Crescendo Staffing and Business Consulting Inc.; Pasig; On-site; PHP 201,000 - 290,000; Full time

Job summary

Crescendo Staffing and Business Consulting Inc. is seeking a Call Center Representative for Voice & Non-Voice support in Pasig. You will handle inquiries via calls, chat, email, and ticketing systems, delivering accurate product information and resolving issues to ensure a positive customer experience.

The role is full-time and onsite with a shifting schedule, requiring strong communication and problem-solving skills to meet performance metrics and customer satisfaction goals.

Qualifications

• Detail-oriented and customer-focused Call Center Representative.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Skills

Detail-oriented

Customer-focused

Job description

Crescendo Staffing and Business Consulting Inc. is seeking a Call Center Representative for Voice & Non-Voice support in Pasig. You will handle inquiries via calls, chat, email, and ticketing systems, delivering accurate product information and resolving issues to ensure a positive customer experience.

The role is full-time and onsite with a shifting schedule, requiring strong communication and problem-solving skills to meet performance metrics and customer satisfaction goals.