Customer Support Specialist — 24/7 Shifts

Movate, Inc.; Antipolo; On-site; PHP 167,000 - 279,000; Full time

Job summary

Movate, Inc. is seeking a Customer Service Representative to handle customer queries through voice and non-voice channels, listening attentively and communicating clearly to ensure satisfaction.

You will identify needs by asking relevant questions and follow established processes to deliver timely resolutions. With 0-1+ years in customer service and a High School Diploma, you must be organized, detail-oriented, and able to update customer information while collaborating with teams to provide a

Qualifications

• Excellent written and verbal communication skills.
• Strong time management and ability to handle high volumes.
• Organized and detail-oriented with focus on customer service.
• Willingness to work night/morning shifts, weekends and holidays.

Responsibilities

• Handle customer queries/issues through voice and/non-voice channels.
• Identify and assess customer needs by listening and asking questions.
• Document interactions, actions taken and resolutions provided.
• Update customer accounts and profiles as required to maintain accuracy.
• Collaborate with team and other departments to ensure a seamless customer experience.
• Meet or exceed performance goals such as quality scores and customer satisfaction.

Skills

Communication skills

Time management

Organized & detail-oriented

Flexibility for 24/7 shifts

Enthusiastic attitude to learn

Education

High School Diploma

Job description

Movate, Inc. is seeking a Customer Service Representative to handle customer queries through voice and non-voice channels, listening attentively and communicating clearly to ensure satisfaction.

You will identify needs by asking relevant questions and follow established processes to deliver timely resolutions. With 0-1+ years in customer service and a High School Diploma, you must be organized, detail-oriented, and able to update customer information while collaborating with teams to provide a