Customer Support Specialist

MicroSourcing International; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage day one

Paid time-off cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Support Specialist to be the first point of contact for Support Workers, delivering empathetic and effective assistance. This onsite, day-shift role in Eastwood, Quezon City offers a collaborative environment and access to advanced AI tools for knowledge retrieval and real-time pronunciation support, plus dedicated QA coaching.

Join a pioneering program in its early development phase, with opportunities for growth, inclusive culture, and company-sponsored

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position:

Customer Support Specialist

Work setup:

Onsite | Day shift

Location:

Eastwood, Quezon City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses


• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.


• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.


• Career Growth: Take advantage of opportunities for continuous learning and career advancement.


• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Summary

As a Customer Support Specialist, you will be the first point of contact for our Support Workers, you are a vital brand ambassador for Mable. In this role, you will expertly manage inbound queries and navigate complex conversations with genuine empathy and patience.

You are joining an exciting, high-impact program that is currently in its early foundational development phase. Because this is a new initiative, we are looking for a candidate with a \"pioneering mindset\" who is excited to help shape and build this experience from the ground up, directly contributing to a superior Support Worker experience.

You won't be doing this alone. You will be supported by advanced AI tools for knowledge retrieval and by KRISP technology for real-time pronunciation assistance, ensuring clear, effective communication. You will also receive dedicated coaching and quality assurance (QA) support from our seasoned onshore experts.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply