SaaS Customer Support Specialist - Remote

MicroSourcing; Manila; On-site; PHP 334,800 - 368,280; Full time

Job summary

MicroSourcing is seeking a Customer Support Associate (SaaS) to deliver outstanding service from a home-based setup. You will handle inquiries, troubleshoot issues, and guide customers through our software to ensure smooth experiences across channels.

This role requires strong English communication, CRM familiarity, and the ability to thrive in a fast-paced SaaS environment while collaborating with global teams.

Qualifications

• Experience in customer support or related role.
• Proficient in CRM usage.
• Able to work varied hours including holidays/weekends.

Responsibilities

• Deliver exceptional customer experiences with each interaction.
• Master product to resolve customer issues.
• Respond promptly to customer queries with a proactive approach.
• Log, validate, track, and resolve incidents using incident management tools.
• Collaborate with cross-functional teams worldwide to deliver service.
• Learn CRM integrations and troubleshoot advanced issues.

Skills

Business English

Customer support

Analytical mindset

Stress tolerance

Fast learner

Tools

CRM tools

Incident management tools

Job description

MicroSourcing is seeking a Customer Support Associate (SaaS) to deliver outstanding service from a home-based setup. You will handle inquiries, troubleshoot issues, and guide customers through our software to ensure smooth experiences across channels.

This role requires strong English communication, CRM familiarity, and the ability to thrive in a fast-paced SaaS environment while collaborating with global teams.