Customer Support Representative

MicroSourcing International; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Performance bonuses

Paid time off with cash conversion

Group life insurance

Job summary

MicroSourcing, located in Eastwood, Quezon City, is seeking a Customer Support Representative for an onsite day-shift role. You will guide potential providers through onboarding, communicating across phone, email, and SMS with empathy and clarity, and ensuring a seamless start.

You will collaborate with a team to resolve provider inquiries, manage queues, and document interactions in Salesforce, contributing to service quality and inclusivity.

Qualifications

• Clear and confident communication across phone, email, and SMS, with adaptable tone.
• empathetic approach to onboarding and support.
• Strong multitasking and attention to detail while handling multiple tasks.
• Experience using CRM tools like Salesforce to maintain records.

Responsibilities

• Be the first point of contact for potential providers via phone, email, and SMS.
• Guide new providers through onboarding with tools and information.
• Anticipate needs and help providers take next steps clearly and easily.
• Collaborate with the team to resolve complex provider situations.
• Manage shared queues (calls, emails, tasks) and support SLA goals.
• Deliver service aligned with company values of quality and inclusion.
• Accurately capture interaction details in Salesforce CRM.
• Participate in additional projects supporting the team.

Skills

Clear communication

Empathy

Multitasking

Problem-solving

CRM proficiency

Tools

Salesforce

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Customer Support Representative

Work setup: Onsite | Day shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

In this people-first role, you'll be the go-to guide for potential support providers as they begin their journey with us. Your support and encouragement will help them feel confident, informed, and set up for success from day one.

You'll communicate across phone, email, and SMS — not just answering questions, but proactively leading people through the onboarding experience with empathy, clarity, and care. Working alongside a passionate and collaborative team, you'll play a key role in delivering an outstanding experience that truly makes a difference.

Key Responsibilities

• Be the first point of contact for potential support providers, engaging with them across phone, email, and SMS to offer a warm and welcoming experience.
• Guide new providers through their onboarding journey, ensuring they have the tools, information, and confidence needed to get started successfully.
• Anticipate needs and think ahead — not just answering questions, but helping providers take the next step with clarity and ease.
• Collaborate with a supportive team to solve more complex or unique provider situations, sharing insights and solutions along the way.
• Contribute to a smooth and efficient operation by managing shared queues (calls, emails, and tasks in Salesforce) and helping the team meet service-level goals.
• Deliver exceptional service that reflects our values and commitment to quality, professionalism, and inclusion.
• Accurately capture important details from each interaction in our CRM (Salesforce) to keep everything running smoothly.
• Take part in additional tasks and projects that support our mission and help the team grow together.

Skills & Experience

• Clear and confident communication skills across phone, email, and SMS, with the ability to adapt your tone to suit each interaction.
• A proactive and empathetic approach when working with people — you listen, understand, and genuinely want to help.
• Strong multitasking abilities, with excellent attention to detail while managing a variety of tasks throughout the day.
• A solution-focused mindset with strong problem-solving skills — you don't just identify issues, you help resolve them.
• Comfortable using CRM platforms such as Salesforce (or similar tools) to maintain accurate and up-to-date records.
• Previous experience in customer support or onboarding is a bonus, particularly within a tech or healthcare platform.
• Familiarity with support provider or gig economy work is advantageous, but not essential.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

Requirements: