Support Experience Specialist: Pioneer a New Program

MicroSourcing; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Competitive compensation

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Eastwood, Quezon City, is seeking a Support Provider Specialist to be the first point of contact for our Support Workers. You will manage inbound queries with empathy and help shape a pioneering program that leverages AI tools for knowledge retrieval and real-time pronunciation support.

You will work onsite during day shift and receive coaching from onshore experts to ensure a high-quality, customer-focused experience as the program grows from its early stage.

Responsibilities

• Be the first point of contact for Support Workers and handle inbound inquiries with empathy.
• Collaborate with advanced AI tools for knowledge retrieval and KRISP real-time pronunciation support.

Job description

MicroSourcing in Eastwood, Quezon City, is seeking a Support Provider Specialist to be the first point of contact for our Support Workers. You will manage inbound queries with empathy and help shape a pioneering program that leverages AI tools for knowledge retrieval and real-time pronunciation support.

You will work onsite during day shift and receive coaching from onshore experts to ensure a high-quality, customer-focused experience as the program grows from its early stage.