Customer Service Specialist

Aickman and Greene

Taguig

On-site

PHP 279,000 - 390,600

Full time

14 days+

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Benefits offered by this job

Telecommunication Allowance

Transportation Allowance

Performance Bonus

Health and Wellness Insurance

Life Insurance

Birthday Leave

Job summary

A leading client support services firm in the Philippines is seeking a Client Support Specialist to enhance customer experiences across various platforms. The ideal candidate should have at least one year of relevant experience and strong English communication skills. Responsibilities include assisting clients located in the US and Canada through multiple channels like calls and emails. Benefits include telecommunication and transportation allowances, performance bonuses, and mandatory government benefits. Flexibility for various shifts is required.

Qualifications

At least 1 year of client support experience.
Strong English communication skills.
Flexibility to work on-site and during various shifts.

Responsibilities

Deliver customer service to clients in the US and Canada.
Respond to inquiries via calls and emails.
Guide customers through order processes and troubleshooting.
Ensure customer satisfaction through proactive engagement.

Skills

Customer service

English communication

Tech-savvy

Multitasking

Adaptability

Education

College degree in Business Administration, Marketing, Health Sciences, or relevant courses

Tools

MS Office

G Suite

Customer Service Platforms (e.g., RingCX, Slack)

Job description

Overview

We are looking for a dynamic Client Support Specialist to join our client's customer service team supporting the Americas region. This role offers opportunities to learn, grow, and engage with clients across multiple platforms. Success in this role requires efficiency, adaptability, eagerness to learn, multitasking, and strong tech skills. You will help create meaningful customer experiences through calls, emails, live chat, and social channels.

Duties and Responsibilities

Deliver exceptional customer service to account holders in the US and Canada.
Respond promptly to inquiries across multiple channels, focusing on inbound calls and emails (live chat and social support upcoming).
Guide customers through order-taking, troubleshooting, and navigating company websites.
Review client accounts and provide updates on orders, subscriptions, shipping, refunds, and other account matters.
De-escalate client concerns and provide additional support as needed.
Participate in assigned projects (e.g., call-out campaigns, subscription retention, new product launch support).
Ensure customer satisfaction through proactive, positive engagement while upholding company’s mission to help people Feel Great and Make Life Better.

Qualifications

At least 1 year of relevant experience in client support or a related field.
A college degree in Business Administration, Marketing, Health Sciences, or other relevant courses.
Strong English communication skills (verbal and written).
Tech‑savvy; proficient in MS Office, G Suite, and CS platforms (e.g., RingCX, Slack).
Flexibility to work on‑site, during day shifts, rotating schedules, weekends, and holidays.
Willingness to extend hours during month‑end closing (with paid overtime).
Consistent and reliable attendance; strong commitment to punctuality and schedule adherence.
A proactive, collaborative team player.
Highly organized, detail‑oriented, and capable of handling multiple tasks efficiently.
Strong dedication to delivering exceptional customer service.
Availability to start immediately.