Customer Support Specialist

Treasure Island Chemical Corporation; Mandaue; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading local corporation in Mandaue, Philippines is seeking a Customer Service Representative to manage orders from sales and direct customers via various channels. Responsibilities include ensuring order accuracy, checking product availability, and providing timely updates to customers. Ideal candidates hold a Bachelor's degree in a relevant field. Fresh graduates are encouraged to apply, and prior customer service experience is a plus. Join a supportive team in a thriving company.

Qualifications

• Must possess a Bachelor's Degree major in Arts in Marketing Communications, Journalism, or any 4-year business-related course.
• Fresh graduates are welcome to apply.
• Experience in customer service is an advantage, preferably 6 months to 1 year.

Responsibilities

• Receive and process orders from customers and Sales Officers promptly.
• Check and confirm product availability and accuracy of orders.
• Provide tracking details and delivery updates to customers.

Education

Bachelor’s Degree in Marketing Communications or related field

Job description

Job Description

JOB SPECIFICATIONS:

Qualifications:

• Bachelor’s Degree major in Arts in Marketing Communications, Journalism, Arts in
• communication or any 4-year business related courses
• Fresh graduates are welcome
• With 6 months to 1 year experience in customer service representative is an advantage

Job Description :

• Receive and process orders from Sales Officers (via Sales Mate) and direct customers (purchase orders, fax, email, phone, SMS) in a courteous and timely manner.
• Check orders for accuracy and completeness, and follow up on any missing details or discrepancies.
• Confirm product availability, suggest alternatives if needed, place backorders, or inform customers of restock dates.
• Ensure promotions and freight charges are applied correctly according to company policies.
• Provide tracking details and delivery updates to customers.
• Coordinate order pick-ups and notify customers when their orders are ready.