Sales Specialist Customer Service

Dermorepubliq Corporation; Quezon City; On-site; PHP 300,000 - 450,000; Full time

Job summary

Dermorepubliq Corporation in Manila is seeking a Sales Specialist - Customer Service to engage with customers across channels and support order processes. You will answer inquiries, provide product information, and help craft better communication strategies with the sales and fulfillment teams.

You should be capable of handling in-person, phone, and email interactions, while maintaining expert product knowledge and ensuring high customer satisfaction and retention.

Qualifications

• Experience in customer service or client-facing roles, preferably from a BPO industry.
• Strong communication skills and ability to handle multi-channel inquiries.
• Familiar with CRM systems and maintaining accurate records.

Responsibilities

• Backend Support: Elicit and record customer information and inquiries via CRM reports and provide daily insights.
• Sales Operations: Manage call center productivity, troubleshoot delivery issues, and support online ordering.
• Customer Service: Resolve order issues, review requests, and ensure customer satisfaction across channels.

Job description

Job Description:

Job Summary

A sales specialist - customer service is responsible for engaging with customers on behalf of the company. Also, one of their duties includes answering phone calls or emails from customers to answer questions, participating in meetings with sales and fulfillment to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers. Main task would be communicating with customers in-person, over the phone or via email, social media accounts, filling out forms after each interaction to determine frequent customer feedback.

Sales specialist - customer service has a variety of responsibilities. They must be able to develop customer service strategies and sales techniques, participate in loss prevention awareness, and provide excellent customer support or after sales. They must also be able to design and provide customer support to B2C retail online.

Responsibilities

Backend Support

• Elicit and records customer information and inquiries via customer relationship management reports
• Provides detailed daily reports cross-referencing membership information to build business according to observable trends

Sales Operations

• Manage call center productivity levels by maintaining CSR schedule adherence
• Investigate, analyze, and troubleshoot any issues with a particular delivery
• Provide technical support and troubleshoot online-base ordering system
• Demonstrates the process orientation and have customers fill out all necessary paperwork while multitasking and solving problems

Customer Service

• Provide troubleshooting assistance for customer orders, account statuses or relevant problems and ensure customer satisfaction
• Review pending orders and specific customers' requests to ensure excellent customer service and customer experience
• Proven experience in customer service or client-facing roles, preferably from a BPO industry
• Referring customers to superiors when necessary