Customer Experience Specialist

Convergys; Mandaluyong; On-site; PHP 167,400 - 279,000; Full time

Job summary

A global technology services leader is seeking a Customer Service Advisor at SM Megamall. In this position, you will assist customers via calls and provide service support. Ideal candidates should have a high school diploma, strong customer service skills, and the ability to communicate effectively. You will ensure services meet key performance indicators and maintain knowledge of products. This role offers full-time opportunities in a fast-paced environment.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong customer service orientation and computer navigation skills.
• Ability to communicate effectively, both written and verbally.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide appropriate resolutions.
• Maintain basic knowledge of client products and services.

Job description

A global technology services leader is seeking a Customer Service Advisor at SM Megamall. In this position, you will assist customers via calls and provide service support. Ideal candidates should have a high school diploma, strong customer service skills, and the ability to communicate effectively. You will ensure services meet key performance indicators and maintain knowledge of products. This role offers full-time opportunities in a fast-paced environment.