Customer Support Representative (WFH)

Cloudstaff; Mabalacat; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Employee Share Units program

Health & life insurance from Day 16

Career advancement opportunities

Company-provided PC/Laptop and fiber

Job summary

Cloudstaff is hiring a Client Service Specialist to support a US-based logistics client. The role involves high-volume client contact via email and phone, resolving freight-related issues and delivering proactive service improvements. Training is provided to the right candidate.

The position is work-from-home with access to Cloudstaff offices as needed. Candidates should be proficient in MS Office and able to manage multiple client accounts, thriving in a fast-paced environment and CST working

Qualifications

• Experience in customer service or call center roles is preferred.
• Strong written and verbal communication skills.
• Able to manage multiple client accounts and prioritise tasks.
• Proactive in delivering feedback and improvement opportunities.
• Familiarity with MS Office Suite (Word, Excel, Outlook).
• Willingness to work in a 8:00–17:00 CST schedule.

Responsibilities

• Provide proactive client support via email and phone.
• Coordinate with carriers and resolve issues related to freight audits and payments.
• Generate and run client account reports as needed for leadership.
• Identify trends to maximize client business potential and educate clients on services.

Skills

Customer service

Phone & email support

Communication

Time management

Problem solving

Multitasking

Presentation

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Description

This role is a CS Everywhere - Work from Home setup with unlimited access to Cloudstaff Offices when you need it. CS Everywhere includes Fiber Internet, Backup Internet, UPS, PC/Laptop. Ability to use the office when there are Internet or power issues. Pop in and have a coffee with teammates.

We are currently seeking a Client Service Specialist for a US-based integrated logistics company to play a leading role in ensuring their clients receive superior service. The Client Support Specialist will work with clients directly to provide pro-active account feedback and continuous improvement opportunities as well as problem solving. We will train the right candidate.

Responsibilities

• Ensure customer service by understanding and exceeding client expectations
• High volume of Client Interaction through email and phone
• Communicate with Carriers through email and phone
• Resolve freight audit and payment issues
• Process and problem-solve client or technical issues
• Provide operational support for your accounts by prioritizing between standard daily duties and ad hoc requests to effectively manage account relationships
• Assist with generating and executing reporting for each account as needed for leaders to analyze the business
• Maintain professional and industry knowledge
• Identify data trends to maximize our client’s business potential
• Educate clients on services through our online program

Qualifications and Requirements

**Hours of Operation Monday - Friday, 8:00 am – 5:00 pm Central Standard Time**

• Transportation experience a plus, especially Less than Truckload
• Intermediate to advanced knowledge of Microsoft Office Suite to include Word, Excel and Outlook.
• Strong problem solving and presentation skills
• Skill to prioritize, multitask and manage time effectively
• Excellent Customer Service and communication skills
• Self starter with the ability to multi task and prioritize
• Able to understand reoccurring problems and resolve

Perks and Benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Unlimited cash incentives for hired referrals
• We set you up for success with a company-provided PC/Laptop and fiber internet connection